Refund Policy

At Hitekon.com, we want our customers to be completely satisfied with their purchase of our air purifiers. We stand behind the quality and effectiveness of our products and strive to provide excellent customer service. If for any reason you are not satisfied with your purchase, we offer a refund policy that ensures a hassle-free return process.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all of our air purifiers. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. Please note that the product must be returned in its original packaging and in new, unused condition. Any used or damaged products will not be eligible for a refund.

Return Process: To initiate a return, please contact us at support@hitekon.com within 30 days of the delivery date. We will provide you with a return shipping label and instructions on how to return the product. Please ensure that the product is packaged securely and safely to prevent damage during shipping. Once we receive the returned product and verify its condition, we will issue a refund to your original payment method within 5-7 business days.

Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a shipping method that provides tracking and insurance to ensure safe and timely delivery. Please note that original shipping costs are non-refundable.

Product Warranty: In addition to our refund policy, our products come with a one-year limited warranty against defects in materials and workmanship. If you experience any issues with your product during the warranty period, please contact us at support@hitekon.com. We will work with you to resolve the issue and provide a replacement if necessary.

We hope that our refund policy provides you with peace of mind and a worry-free shopping experience. If you have any questions or concerns, please do not hesitate to contact us at support@hitekon.com.